How to Respond To A Bad Review
A bad review can be a horrifying thing. Particularly to a young, growing business, every bad review that comes your way can seem like a hindrance to your success. However, this isn’t necessarily the case. Instead, the thing that can have the greatest impact on your business is the way that you decide to respond to each review. Of course, you could remove and ignore them, but this simply isn’t natural nor helpful to your brand. You should be looking to use every review to your advantage, tailoring each response to the best outcome. But without the experience or the skills, that isn’t always so easy. Fortunately for you, however, our team can be there to help you navigate every bad review with the greatest success. At Reputation Rising, we can help you acknowledge, respond, and build on every one of your bad reviews until they no longer cause you any problems.
How Google Reviews Affect Business
Google reviews are easily one of the most useful tools for the consumer. They allow us to see what other people are saying about businesses near us and, therefore, make a decision about whether a brand is worth investing in. So, it should go without saying that these can have an impact on the success of every company. But that impact doesn’t necessarily have to be bad and if you are responding well to every bad review, you could find that they actively start to help your business.
Why Bad Reviews Aren’t So Bad
When you respond positively to bad reviews, a few things will happen. For one, you address the customer as an individual, showing them that you care about their needs and have an attitude to improve. At the same time, you might be able to begin a conversation, allowing other consumers to get involved and share their opinions too. Again, this allows you to see all of the points that you might improve on and use them to your benefit. Your customers will be delighted that they were taken seriously and shown personal care, while you can make the improvements to your business that are going to serve you best.
Building Positive Responses
So, you should seek out the help of our team and allow us to help you begin designing and delivering your positive responses. Every consumer is different and we focus on tending to this. We develop polite, honest, and professional responses, making every effort to better understand their needs. And, wherever it is necessary, we offer the customer concessions or freebies to help sweeten the deal and resecure their brand loyalty.
Moreover, we encourage engagement, responses, and conversation, inviting the customer and other consumers to share their opinion for the greatest final outcome. While some businesses might be reluctant to engage bad reviews or even apologize, we welcome these things as a natural part of the business world. And, if you are in agreement, we can assure you that we’ll be able to get you out the other side winning.